Getting Started
Everything you'll need to know to begin
30 Articles
Security
Ensuring your account is safe and secure
13 Articles
Billing
Making payments, managing your billing cycle etc.
9 Articles
All questions
Getting Started
- What does “Hard Bounce” mean when sending emails?
- Why is the date / date format displayed incorrectly in the output?
- What does “Failed” mean when sending emails?
- What does “Accepted” mean when sending emails?
- What “Verification Method” should I choose to verify an email sender?
- What does “Queued” mean when sending emails?
- How can I individually name the generated files?
- How can I download MailMergic for offline use?
- Changing your password
- Why are my emails going into the Gmail Promotions tab?
- Is your website available in other languages than English?
- My PDF is encrypted. What can I do?
- What file formats do you support?
- Changing your email address
- Why do I get prompted for a password when my file is not encrypted?
- What does “Soft Bounce” mean when sending emails?
- Why are interactive form elements removed after my document is processed through a PDF Mail Merge?
- What does “Delivered” mean when sending emails?
- How can I automatically fill a checkbox?
- What languages do you support in a PDF / Excel file?
- How to mail merge a PDF file and send it as an email attachment
- How should my Excel file be formatted?
- What is the maximum number of Excel rows / columns that you support?
- How to Do a Word Mail Merge with Excel: The Easy Way (Without MS Office)
- Do you provide demos or tutorials?
- I didn’t receive the verification code for my email sender. What should I do?
- I can’t log in and I’m not receiving a password reset email. What should I do?
- Changes in Gmail’s & Yahoo’s Sender Policy
- Why are my emails going to spam?
- How can I delete my account?
Security
- Where does the MailMergic Offline app store my files?
- Are the MailMergic Offline app downloads code-signed, and how are updates secured?
- What is the basis for the MailMergic Offline app's HIPAA, PCI, and GDPR compliance?
- Do I need a Data Processing Agreement for the MailMergic Offline app?
- What does the MailMergic Offline app send over the internet?
- Does the MailMergic Offline app use AI features or send data to Anthropic?
- Does the MailMergic Offline app collect analytics, telemetry, or crash reports?
- Does the MailMergic Offline app process everything on my device?
- Why do I get redirected to another website when I want to subscribe to a plan?
- Changing your password
- If I delete my documents in MailMergic, can they be restored?
- Where are my uploaded documents stored?
- Is MailMergic GDPR compliant?
- Is MailMergic HIPAA compliant?
- Changing your email address
- I have sensitive documents. How safe is MailMergic?
Billing
- Why do I get redirected to another website when I want to subscribe to a plan?
- What does it mean to waive my right of withdrawal?
- Can I use MailMergic for just a single month?
- Can I pay in a currency other than US Dollars?
- How can I get receipts / invoices for my payments?
- Can I buy MailMergic with a one-time payment instead of a monthly subscription?
- How can I up- or downgrade my plan?
- How can I cancel my subscription?
- Do you accept payment methods other than credit and debit cards?