Search the Knowledgebase

Getting Started

What does “Soft Bounce” mean when sending emails?

Written by Pham Ngoc Trinh Updated 2 meses ago

Why are interactive form elements removed after my document is processed through a PDF Mail Merge?

Written by Freya Landsteiner Updated 2 meses ago

What does “Hard Bounce” mean when sending emails?

Written by Pham Ngoc Trinh Updated 2 meses ago

What does “Failed” mean when sending emails?

Written by Pham Ngoc Trinh Updated 2 meses ago

Why do I get prompted for a password when my file is not encrypted?

Written by Lennart Guth Updated 2 meses ago

Why are my emails going into the Gmail Promotions tab?

Written by Pham Ngoc Trinh Updated 2 meses ago

What languages do you support in a PDF / Excel file?

Written by Lennart Guth Updated 2 meses ago

What does “Queued” mean when sending emails?

Written by Pham Ngoc Trinh Updated 2 meses ago

How should my Excel file be formatted?

Written by Pham Ngoc Trinh Updated 2 meses ago

Why is the date / date format displayed incorrectly in the PDF?

Written by Pham Ngoc Trinh Updated 2 meses ago